Plain English first

What we can and cannot see

The full legal policy follows below. Read this first for the short version.

What we can see

System health signals (errors, restarts, disk space) with no conversation content. Whatever you share with us directly through a support request. Platform updates we push to your instance, which we log.

What we cannot see

Your conversations, as a matter of routine monitoring. We do not read them, sell them, or use them to train models. Your employer or any third party does not get a standing window into your account.

Support access today:

A dormant administrative account exists on your instance for emergency troubleshooting. It is locked by default, used only with your explicit request, and every access is logged. A fully user-visible Access Ledger — where you can see that log yourself in your dashboard — is in development and targeted for Q4 2026. It is not live today, and we are telling you that honestly rather than implying it already exists.

Full policy

Privacy & Security Policy, Version 2.0

The complete legal text below is unchanged from our May 2026 policy, merged here with our former separate Privacy & Security page for a single source of truth.